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Blog posts tagged customers

Why you need to blog for your readers first and search engines second

October 19, 2010 by Fiona Humberstone

Blogging has many benefits. It will help you build relationships with your clients and prospective clients. It enables you to demonstrate your expertise and helps you gain immediate feedback on an idea. And done correctly, you’ll also gain targeted leads. Oh, and the traffic you receive from your fabulous content will also help you in the search rankings.

There’s a reason I added SEO (search engine optimisation) as an afterthought – it’s because it should be when it comes to blogging. SEO is a nice outcome from a good blog – not the reason for its being.

At a recent blogging workshop I ran, a large chunk of our audience was motivated to blog because of the perceived SEO benefits. They felt that if they could manipulate their blog to bring them in thousands of visitors, that would have a positive impact on their website. I’m delighted to report that by the end of the day they all felt different.

Your blog will receive thousands of visitors if the content is great, if it looks good and you post regularly. You’ll build up a following of loyal readers who will recommend your blog to their friends and where it features in the search engines will be but a distant memory. You’ll be generating enough business from the blog that it won’t matter.

Recently, I stumbled upon a blog that had clearly been contrived to provide search traffic for the writer’s business. It was an imagery-based website and the images were gorgeous. Sadly, I felt a little “used” because the writer clearly wasn’t writing for my benefit, she was writing for the search engines. She’d clearly handpicked a couple of search terms (and no, I won’t tell you what they are). Every blog title was pumped full of these keywords. And scrolling down the list I could see this wasn’t a one off, this was a search engine optimisation onslaught.

Imagine this blog, full of lovely images but pumped full of keywords that mean very little in relation to the post they’re describing. How would you feel as you were reading it? Like a valued reader who just had to return to see what said company had been up to or a little used and worthless that the point of the blog was simply to scramble the website up the search rankings?

There’s an art to using your blog to gain traffic and pumping your titles and posts full of “clever” keywords. I’m not suggesting that it won’t work from an SEO point of view – I’m sure it does. But my point is that this isn’t a blog.

A blog is your chance to journal what’s going on in your world. It enables you to showcase your expertise, build relationships and generate profitable business. Make the most of the opportunity: if you don’t, your competitors certainly will.

Fiona Humberstone, Flourish design & marketing

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Mumpreneurs and money

June 16, 2010 by Antonia Chitty

Most mums with businesses are serious and committed, but don’t always find it easy to turn this commitment into big bucks.

Many women need to change the way they think about money and how they feel asking for money. Research has shown that women are less comfortable to ‘name their price’ than men, and women in ‘helping’ professions are less comfortable than, say, women working in IT. Say how much you want for your service out loud: are you comfortable saying this or do you feel a bit apologetic? I know I do.

When I run courses the majority of women attendees are in business to HELP in some way. You can only be truly effective as a helper if your business is strong and making a profit will allow your business to grow and help more people.

If you are in the position of running a business that doesn’t make enough profit you could:

  • Pay close attention to where the money comes from. Which clients/product lines bring in most profit? What can you do to maximise these?
  • Look at your outgoings. Could you source more cheaply, alter suppliers to ones with bigger discounts or buy in bulk?
  • Work out which jobs you should outsource to allow you to work more effectively. Pick tasks that you struggle with which someone else could do more efficiently.
  • Ask clients and customers about the value your business offers. Collect their feedback and spontaneous thanks to help build your confidence in what you offer.
  • Work out what motivates you to earn through the business. Is it the feeling of independence, the need to put food on the table or the ability to pay for treats? Remember this when it is time to chase for payments.

Follow these tips, stay in control of your finances and you will see your business grow.

Antonia Chitty of Family Friendly Working

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Spring clean your website

July 15, 2009 by Lindsey Collumbell

Whether it is spring, summer, autumn or winter, when did you last take a look at your website and see it from your customer/clients’ point of view? I’m just as guilty as the next person when it comes to neglecting my website, but with the search engines lurving new content you can’t afford to ignore it. Sit down, make yourself a cuppa, then spend just five minutes with my top tips and spring clean your website:

  1. Why would someone visit your website? – Are they looking for advice? Do they want to buy something? Is it obvious how they can get what they came for? You have less than five seconds before they click away from you.
  2. Are you giving a good first impression? Research shows that visitors make up their minds about the quality of a website in the blink of an eye. Visitors generally believe that if the site looks good then so must be the content and quality of what you sell/provide.
  3. Does your website reflect your business? Your website is your company’s shop window. Look at it and what do you see? If you are a young vibrant company then have bright colours and fun images. If you need to be taken seriously, e.g. solicitors, then more sober colours and factual images may be appropriate.
  4. Is your company human? People buy from people so don’t hide behind your website. An ‘About Us’ page, including photos of and brief bios of key staff adds the human touch. Most people are nosey and want to put a face-to-the-name/company so feed their curiosity.
  5. Are you contactable? There is nothing more frustrating than having to hunt for contact details. Make them obvious – don’t hide otherwise your customers won’t know how to buy from you. Always include a physical address as this adds credibility – would you feel confident buying from someone who didn’t want you to know where they are?

A bad online impression of your company could mean more business for your competitors – don’t hand them your (potential) customers.

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