How to communicate with employees

1. 1 Give employees the information they need (eg policies and technical information) or are legally entitled to (eg for health and safety or employment law).
2. 2 Use communication to help employees perform - by agreeing clear objectives, providing feedback and recognising achievements.
3. 3 Communicate regularly to build your relationship with individuals and teams; take a personal interest in them, and take part in social events.
4. 4 Aim for open, honest two-way communication; make yourself available, encourage employees to raise problems and suggestions, and listen.
5. 5 Plan communications: think about your objectives and break down your message into a small number of key points.
6. 6 Anticipate your audience's attitude, current knowledge and level of interest; choose a time when they are likely to be receptive.
7. 7 Give advance warning when appropriate - for example, if an employee will need to prepare; circulate an agenda before group meetings.
8. 8 Choose the right medium: for example, the phone for a quick discussion, and memos for complex information or where you need a written record.
9. 9 Follow up written communications, particularly if they cover complex issues; don't assume signs and memos will be read and understood.
10. 10 Handle sensitive communications face-to-face.
11. 11 Use clear, appropriate language; be specific about action points, deadlines and responsibilities.
12. 12 Build trust: be positive, patient and polite; explain yourself, particularly when overriding an employee's suggestion; and do what you say you will.
13. 13 Control discussions: stick to the agenda, and keep things brief.
14. 14 Confirm understanding and agreement; review outcomes to see whether communications have been effective.
15. 15 Practise communication skills: asking open-ended questions, listening and ensuring you understand; using positive body language.

Cardinal rules