June 01, 2012 - Kasia

Weekly round-up - 1 June

New TV in the workplace guide clarifies the law ahead of summer of sport

TV Licensing, with support from the Federation of Small Businesses (FSB), has launched a TV in the Workplace guide to help SMEs enjoy the summer of sport and stay within the law. With many events taking place during working hours — including Wimbledon, Euro 2012 and the Olympic Games — the guide clarifies where, when and how staff can watch live TV at work.

Regional forums offer environmental advice to businesses

Free advice on environmental law for businesses is on offer at a series of regional forums taking place in June and July. The forums, delivered by Valpak, provider of environmental solutions, are designed to keep businesses up-to-date with changing environmental legislation. Topics will include: UK and international environmental legislation, government red tape review and energy and waste management.

Survey highlights worsening work-life balance

A survey commissioned by PMI Health Group finds that more than half of businesses believe the economic downturn has had a detrimental impact on their employees’ work-life balance, with 56% saying that their staff are working longer hours. And 80% of businesses also admitted their employees’ work-life balance could be improved without adversely affecting business profitability.

Safer sourcing of overseas goods

Online marketplace Alibaba has published a series of free whitepapers on the issue of trust and safety in global sourcing. Three downloadable whitepapers cover: vetting suppliers; financial considerations; and inspections and audits. The website is also offering international traders the chance to check whether their global sourcing procedures are safe and secure.

UK shoppers prepared to spend more for good customer service

According to the latest Global Customer Service Barometer from American Express, 81% of consumers in the UK believe that small independently or locally-owned businesses provide the best customer service experience. The report also reveals that two-thirds of UK consumers say that they are willing to spend an average of 10% more for products and services provided by a company that offers excellent customer service.