Looking after your customers

Exceeding customer expectations can help you attract and retain customers. Discover the benefits of customer service and how to achieve excellence.

Keeping in touch with your customers is more important than ever; top tips on customer care using email and text.

How to improve customer service and build customer loyalty to boost sales and encourage word of mouth recommendation.

Loyal customers can help your business grow. But do you know how many customers return or leave? Discover how to measure customer retention and churn.

Derek Williams, Chief Executive of The WOW! Awards, explains how investing in staff training on customer relationships can make a real difference.

A clear complaints-handling procedure enables you to resolve issues and maintain a positive relationship with customers. Use our checklist to better manage customers' complaints.

Ross Campbell of the Exercise Club in Clifton, Bristol, explains how he improved his business to attract customers and keep them coming back for more.