What is a Self Service Kiosk and what benefits does it provide?

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Date: 5 October 2020

Restaurant self-service Kiosk displayed on a range of connected devices.

Automation and optimisation of the food ordering process is a key objective for many restaurants. Thanks to the launch of new solutions and devices, this is possible to a degree ensuring improved results and a higher level of customer satisfaction.

In an increasing number of restaurants and other food-based businesses, you can now find solutions that not only improve the customer ordering process, but also help the managers of these facilities in the preparation and distribution of meals. They also provide a streamlined process from indicating what food has been ordered to the actual handover of the food to the customer or instructions for the person delivering the food to the customer's address.

Self-service kiosk from OrderingStack, is one such solution. It provides a simple and convenient ordering process for customers and increases restaurant efficiency and therefore restaurant revenue. It is the most effective way for customers to avoid queues and to indicate to the kitchen what food has been ordered more quickly and efficiently.

The benefit of systems such as this is even longer. The kiosk prevents the cashier from being overwhelmed by the need to serve a large number of customers. It also helps to organise the kitchen staff's work.

Self-service kiosks are also used in restaurants that offer a variable menu, depending on the season. When ordering food, customers can peruse the menu first to judge if it actually meets expectations and contains all the seasonal ingredients they might expect. Most importantly, however, the entire ordering process can be carried out through the kiosk. From the selection of the food to the completion of the order with payment, printing of the receipt, issuing of the order number or card payment confirmation. Additionally, customers receive information about current promotions and special offers, which can sometimes be forgotten when making an order in the traditional way via your waiting staff.

Benefits of using a self-service kiosk

Using a self-service kiosk makes it much easier to organise the work of a restaurant. It does not require a local server or LAN as it is adapted for remote connection, so it works easily even in 3G network. The kiosk uses push messages during its operation, ensuring fast and smooth data transfer.

The numerous benefits of such a solution is backed up by the large numbers of gastronomic facilities offering many different types of cuisine that have opted to use them. For restaurant owners, a major advantage is the possibility of integrating the kiosk with a loyalty platform. For many customers, a generous loyalty programme is one of the key reasons they develop a positive opinion about the company. Therefore, bearing in mind how much convenience and autonomy, in the context of the work of cashiers and the kitchen, are provided by kiosks, it is impossible not to recognize that handling orders in such a form guarantees more efficient daily work of the restaurant. As a result, it leads to serving more guests and obtaining higher revenues.

Copyright 2020. Guest article edited by the Donut Blog Team

Automation and optimisation of the food ordering process is a key objective for many restaurants. Thanks to the launch of new solutions and devices, this is possible to a degree ensuring improved results and a higher level of customer satisfaction.

In an increasing number of restaurants and other food-based businesses, you can now find solutions that not only improve the customer ordering process, but also help the managers of these facilities in the preparation and distribution of meals. They also provide a streamlined process from indicating what food has been ordered to the actual handover of the food to the customer or instructions for the person delivering the food to the customer's address.

Self-service kiosk from OrderingStack, is one such solution. It provides a simple and convenient ordering process for customers and increases restaurant efficiency and therefore restaurant revenue. It is the most effective way for customers to avoid queues and to indicate to the kitchen what food has been ordered more quickly and efficiently.

The benefit of systems such as this is even longer. The kiosk prevents the cashier from being overwhelmed by the need to serve a large number of customers. It also helps to organise the kitchen staff's work.

Self-service kiosks are also used in restaurants that offer a variable menu, depending on the season. When ordering food, customers can peruse the menu first to judge if it actually meets expectations and contains all the seasonal ingredients they might expect. Most importantly, however, the entire ordering process can be carried out through the kiosk. From the selection of the food to the completion of the order with payment, printing of the receipt, issuing of the order number or card payment confirmation. Additionally, customers receive information about current promotions and special offers, which can sometimes be forgotten when making an order in the traditional way via your waiting staff.

Benefits of using a self-service kiosk

Using a self-service kiosk makes it much easier to organise the work of a restaurant. It does not require a local server or LAN as it is adapted for remote connection, so it works easily even in 3G network. The kiosk uses push messages during its operation, ensuring fast and smooth data transfer.

The numerous benefits of such a solution is backed up by the large numbers of gastronomic facilities offering many different types of cuisine that have opted to use them. For restaurant owners, a major advantage is the possibility of integrating the kiosk with a loyalty platform. For many customers, a generous loyalty programme is one of the key reasons they develop a positive opinion about the company. Therefore, bearing in mind how much convenience and autonomy, in the context of the work of cashiers and the kitchen, are provided by kiosks, it is impossible not to recognize that handling orders in such a form guarantees more efficient daily work of the restaurant. As a result, it leads to serving more guests and obtaining higher revenues.

Copyright 2020. Guest article edited by the Donut Blog Team

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