Why you need to train your employees

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Date: 22 April 2022

A team receives training from a work coach

If you genuinely want your business to make its mark, then it's essential you focus time and attention on your employees. They are the ones that make sales, ring up the tills, and talk to your customers. They support the goals of the business and make the business vision their vision.

Aside from offering a reasonable rate of pay and good benefits, what else can you do to make sure that your employees what to stay with you? Simple! Training and education.

When a business places value on their team, they make sure that there are plenty of opportunities for employees to grow and develop their skills.

There is a very famous saying that truly sums up why training is essential. Paraphrased, that is: what if you spend lots of time and money training your employees and they leave? What happens if you don't - and they stay?

Basically, if you want the best from your team, they are going to need regular high-quality training.

Here are some other reasons you should sure you offer top-class learning opportunities to your employees.

Hiring

There is no escaping the fact that hiring and firing are expensive to do. It has been suggested that many employees leave a role within a year, and often it is down to not having access to good training opportunities.

The hiring comes with a lot of time, and cash wasted; arranging in-house recruitment or hiring a company to do it for you is costly in itself. Add to that the gap that a previous employee leaves within the team, and you have much bigger problems.

Training your employees will mean they are more engaged with your brand and are more likely to feel like they matter. This, in turn, will reduce your overall employee turnover and increase employee retention.

To avoid the high costs associated with hiring, invest the money into your staff instead.

Efficiency

If you want to get the most from your employees, you need to identify employee skills that can be improved and offer training that will deliver those improvements. Select training that will ensure that your team has management skills, coaching skills, time, and organisation skills.

Companies like Corporate Coach Group offer many different training options within one company.

Employees that are trained are more efficient and productive. They go above and beyond to make sure that they complete tasks to the best of their ability.

Since they will have better time management and other equally essential toolsets, they can complete their work faster.

Since your staff will be more efficient and focused, this will then go on to impact your customers too. Customers get a massive benefit from happy and productive employees.

Higher quality

While there is a lot to be said for team members that are able to complete tasks quickly - if the work isn't good, it counts for nothing.

Employees who have received adequate training are more likely to produce higher-quality products the first time, reducing errors. This results in less lost time in rework and consumers who are pleased with the high quality and dependability of the goods and services.

Some types of training will help the employees to get to the crux of issues faster or to perform multiple tasks at the same time.

When your team is equipped to do their best and is continuously supported, they will have a much higher quality of work.

Business growth

You'll be hard-pressed to find a company that doesn't want to grow! And part of having a successful period of scaling up, followed by sustained growth, is having a strong, agile, and capable team.

If you have a customer who has an issue, and they aren't treated well by your staff, or they need to wait an excessive amount of time for a response or a resolution - they are unlikely to return.

Keep in mind that people are more likely to share their experiences online, and if those experiences are poor - you could be losing potential buyers before they have ever tried your product.

Losing customers is, of course, the opposite of what you need for natural growth.

However, if your team is delighting customers either by answering questions and dealing with issues to your customer's satisfaction, that good experience is something that will be shared too.

Customer service and customer satisfaction is a must for any successful business.

Skill tracking

One of the essential things about employee training is that it is easy for the employee and for the management to track how the skills are progressing.

When you have staff with access to training, you will be more aware of what skills they are gaining and using and which ones that your team will need and benefit from.

It is estimated that without regular training, the retention of the skills and information starts to fall off. This means that training is not a one-and-done exercise.

By tracking the skills, you can begin to notice which employees might be ready for promotion and those that might need more help.

Weakness

A poor understanding of internal weaknesses can be dangerous. Training overcomes this because it allows you to educate your personnel on vital topics that will help them overcome and prevent problems.

Furthermore, it fosters a knowledge-sharing environment in which your staff learn from the mistakes and successes of management and one another. This reduces the risk of repeating errors and ensures that your personnel understands the success tactics.

Strengthen

One of the biggest benefits of training is that it can strengthen your team. There will be some people who don't enjoy training and feel uncomfortable in team training situations. Others thrive when doing training in a team environment.

Teamwork training, communication, and other team-based training can help your employees perform better as a team.

Happiness

Happy workers are better workers - and happiness comes from job satisfaction. There are several factors that make up happy employees:

  • feeling valued
  • a workplace culture that is friendly, relaxed, and uplifting
  • happiness within the team
  • reaching potential
  • recreational space or opportunities
  • flexibility 
  • fair compensation

Although there are other things that can contribute to employee satisfaction, it's vital that you talk to your employees and find out what aspects they feel are valuable and what they need in order to be happy within the workplace.

Knowledge sharing

If you have multiple teams, not all of the training will be beneficial to every team. However, it is possible to encourage teams to share their new learning. Creating a knowledge-sharing culture within your company means that you can have a more collaborative office.

More communication, collaboration, and knowledge sharing will further aid your goals of having the strongest team.

A knowledge-sharing culture is one that promotes and facilitates the open exchange of knowledge, insight, and expertise in order to benefit employees and drive a company toward critical strategic goals.

Good employee training is part of how you can future-proof your business and help to reduce or remove the risk from your company.

Copyright 2022. Article was made possible by site supporter Jeremy Bowler.

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